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"How long after I place my order will it be before you ship my products?" |
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Our inventory is vast and it is rare that we are out of something. Custom made tracks take time to process and assemble and make, about 2 to 3 business days. Custom made shower curtains about 2 to 3 weeks and draperies 3 to 4 weeks to from ordered. In stock shower curtain and track parts take about 2 to 3 business days to process your order. Business days are (Monday - Friday, excluding holidays). After you place your order, you will receive a postage letter of our invoice. E-mail of fax will be sent if requested. |
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"I would like to create an account with your company so I don't have to enter my shipping/billing information for each order I place. Is this possible?" |
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Curtain Fair takes extreme measures to make sure your credit card number and other personal information is secure. All information stays on our computer. We do not sell or trade any of this information to any source nor do we send e-mail to solicit for additional sales. We do not give your e-mail or information to anyone. |
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"Are we reputable & knowledgeable?" |
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Curtain Fair have been in the Internet mail-order business since 1995. We have been in business since 1954. We are rated by Dun and Bradstreet, member of The “BBB" Better Business Bureau. Mel Levin who will field your calls, is an Allied Member ASID, American Society of Interior Design, has obtained degrees MS in Interior Design from Drexel University and BS in Textile Design from Philadelphia University. Mel Levin has been awarded numerous awards and has been published in several publications. Curtain Fair is a specialist in drapery hardware and window treatments. |
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"I called your phone number (800-497-1588, fax 631-757-7793) but no person answered?" |
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Our website is available 24 hours per day, every day of the year but we are here 40 hours per week. Our phones are answered by us, not an answering service. Curtain Fair offers an answering machine phone number (800-497-1588, fax 631-757-7793) for when we are not here. It is important that you speak slowly, clearly when giving your call back number (and repeat it twice) and your State so we know what time zone we are calling. We hope that you will e-mail at info.curtainfair.com when you have a question or concern but if you prefer, please do give us a call at 800-497-1588 (9:30am - 5:30pm Eastern standard time). We have a toll free 800 number in respect to you. Curtain Fair does not take orders from a shopping cart on a website. Please send an e-mail and we will either e-mail you back or contact by phone or fax. We have tried a secured website and felt that we can help you best by direct contact. |
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"What are your shipping charges? How much do you charge for shipping?" |
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Curtain Fair shipping charges are easiest to understand and calculate. Shipping charges are included in the price and a small handling and processing fee is added of $20.00* to each order when shipping in the continental United States if by ground UPS, USPS, FEDEX, or DHL. UPS, USPS, FEDEX, or DHL shipping has a size limit of Eight feet. We will cut and splice tracks to meet this limit. Heavier or extra long shipments will be sent by truck. Curtain Fair will contact you as to trucking cost. If shipping by ground UPS, USPS, FEDEX, or DHL you will know immediately what your shipping charges will be. We have more shipping information on our shipping page. If Express shipping or other requirements are needed we will weigh and charge shipping after packing. *Shipping charges may be adjusted for certain circumstances. |
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"I'm a Contractor (store/architect/designer, etc) and wondered if you offer 'better' (lower) prices than those listed to customers in the trade (reseller, etc)?" |
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As you can tell, our prices are low. Simply we cannot give lower prices. We base our prices on the product and our cost (not what trade our customer is in), and everyone pays the same amount. Curtain Fair sometimes offer wholesales prices for truly wholesales orders or discount for volume orders. |
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"Do you have a catalog?" |
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Yes, you are looking at it. Our catalog is current. We do not offer or send printed catalogs. We update our website on a regular basis. This gives you saving of the cost for printing and sending the catalog to you. This savings is passed on to you. |
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"I'd really rather talk to a live person, what's your phone number?" |
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Curtain Fair phone number is Toll Free 800-497-1588 and we are available from 9:30am till 5:30pm eastern standard time. |
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"How risky is it sending my credit card number over the Internet?" |
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Your credit card transaction is done direct to me not over the internet. You can call or fax to me your credit card information. The information goes to one source and NO further. Please DO NOT e-mail your credit card information or leave on the answering machine. If you still don't feel comfortable faxing the credit card information, then you can fill out our online order form or send a fax (leaving the credit card information blank). I will then call you back. Please call 800-497-1588 or fax it to us at 631-757-7793. |
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"What countries do you ship to?" |
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We ship anywhere where customs is not an issue. That means we will ship to anywhere in the United States and its territories and all U.S. military APO's. |
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"How long will it be until I receive my order?" |
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We normally ship by East of the Mississippi generally takes 1-4 working days and West of the Mississippi, 4-8 working days. If you need to get it faster, we can ship 2nd or 3rd day UPS. You will be charged an additional rush shipping cost that will be determined after it is shipped based on the cost to us. Depending on the item ordered we make every effort to ship you as quickly as possible. After credit approval, Drapery tracks, stock shower curtains and other stock items within three business days. Custom shower curtains about three weeks and other products depend on their nature. |
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"I need a part and I'm not sure which one that I need. I'd like to buy both and return the one that I won't need. What is your return policy?" |
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Our return policy is spelled out very clearly on our return policy page. Just click here and it will take you to that page. Basically (to make it short) we wish to offer the lowest prices. We also wish to stay in business. Returns cost us time and money and in some situations we have seen customers order over and over and continually returning products. Ultimately that would cause a company to go broke and so we have a return policy that we see as a "happy medium" and fair to both our customers and us. That also means that our return policy isn't the most generous policy on the Internet. Simply click here and you can read all of the specific details of our return policy. |
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"My products are being shipped to New York State and I noticed that I was charged sales tax on my shipping and processing charges. Is this correct?" |
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We are required by law to charge sales tax or orders shipping to New York State.
If you do not see it, have a special need?
Call us! 800-497-1588 |
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"I click on a product link and it leads me back to your front page?" |
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That can happen. We have our site set so that if a link tries to go to a non-existing page (in other words, when we are human and list a bad link) then generally it will send you to our front page. Please let us know by emailing us and we will fix the link as well as direct you to the right page. |
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