If you ordered the incorrect product (your mistake), then please see "ordered wrong" below.

Also, if there was any internal (non-visible) damage, this will need to be reported to us or the carrier within two days of receiving the product.

Within thirty (30) days of receiving your order, if any product proves to be defective; please contact us immediately. Please DO NOT ship the product back to us without contacting us first and receiving an RGA number and return instructions. After we receive the defective merchandise, we will inspect it, and correct what needs to be done.

If you choose to return the defective item, rather than replace it, we will charge a 20% restocking fee and your original shipping and processing charges will not be refunded. The return of the product is at your expense. We believe that this is a fair policy because lower overhead results in lower prices for all of our customers.

If after 30 days of receiving your product, it proves to be defective, we will try to correct any defects and contact the manufacturer of said item. Whatever policy the manufacturer has will determine how you will proceed. We supply products; we do not warranty products and after thirty days we leave it up to the manufacturers. There may be instances when the manufacturer, once they have been contacted, will ask that we help in the replacement process.

If this is the case, we will assist you and the manufacturer with the return process. However, 30 days after receiving your product, it will be necessary for you to contact the manufacturer first.

If a return is needed, please return the item in the original manufacturer’s packaging, (likely the best package to return the item back in) or a similar package with in 30 days of receiving them; the products must be brand new (never used) and in perfect condition with all manufacturer's packaging. In order to keep our prices at their lowest, we charge a 20% restocking fee and your original shipping and processing charges will not be refunded. Items returned after 30 days are subject to a higher restocking fee.

We do not accept returns for used or assembled products. We do not sell or can used reused products and you will not receive any used or refurbished merchandise from us.

Please contact us if you wish to return any products. Items must be brand new (never used), in perfect condition,. We will issue you an RGA number and return instructions on how and where to ship the products.

Items returned without an RGA number are subject to a higher restocking fee and may delay the processing of your credit.

If an item is defective, you will either receive a replacement or it will be repaired.

Items that you have installed cannot be returned

Items that were NOT shipped by a Standard Ground Carrier (for example, UPS, FedEx, USPS) may NOT be returned. Items that ship by freight may not be returned. If an item is defective, you will either receive a replacement or it will be repaired, but we do not accept returns for items that ship by freight.

Shopping by mail-order has many good points (low prices, shipped right to your door, less hassles because no waiting in line, etc) and a few less positive ones such as; you can't physically see (or touch) the products, it takes a few days to get to you and if you need to return it, it is more costly and less convenient.

It isn't easy or convenient (for you or us) when you need to return something. If you aren't certain the products you are ordering are EXACTLY what you want/need and expect; please do not order it from us. As stated above, merchandise may not be returned after 30 days of receiving your order, and shipping/processing charges will not be refunded.

Also, items that are "special ordered/quoted" cannot be returned.

Items stated as non-returnable on the page from which they are ordered may not be returned.

All Custom Made Items & Special Order such as; shower curtains, cubical curtain, draperies, tracks (cut, bend or cut to order) and quoted items.

Items that you have installed cannot be returned.

Items that are not brand new and/or missing parts or not complete.

Please do NOT return any product that you have ordered without prior contact. Many products ship direct from the manufacturer or one of their access warehouses and often need to be returned to the same warehouse. These warehouses will refuse deliveries that are not properly marked and documented with issued RGA numbers. This will make processing your credit very difficult and may delay your credit.

Returns of incorrectly ordered products are subject to a restocking fee. If you have ordered incorrectly, wish to reorder the correct product and return the incorrect product, your restocking fee can be 20%.

Your reorder must be placed prior to your credit being processed. Also, the "reorder" product must be a similar product, both in price and type of product. For example: A $200.00 sink must be replaced with a sink costing nearly the same amount, a faucet of specific value must be replaced with a faucet of the same value, etc. If you wish to reorder right away, reference will be made to your return on your reorder to ensure that you receive the lower restocking fee. If you need to apply your credit to your reorder, you can do so; but we will need to receive the product and/or credit for the product before doing so.

If you wish to return a product but do not place a reorder, the restocking fee will be 30% . If you return an original product, reorder a replacement and then return the replacement product, you will be assessed a 25% restocking fee for the return of the reorder.

In the past we have shipped products over and over again until our customers found something they liked. We do not ship "trial" products; we choose not to operate this way.

Items returned without an RGA number may be set aside until we hear from the customer..

When you contact us requesting an RGA to return a product, we will either issue the RGA at that time, or contact the warehouse that it shipped from and request that one be issued. If we need to receive the RGA from another warehouse, we will let you know by forwarding the information to you along with shipping instructions as soon as we receive it from them. The instructions for return must be followed carefully.

Once the product has been received at our warehouse, it will be inspected and you will be credited for the returned product less the applicable restocking fee and original shipping and processing charges.

For a product to be considered a "reorder", it must be for a product that directly replaces the item that's being returned, in both price and type.

Please note that if for some reason the reorder must be returned, that the restocking fee for the return of the reorder will be 30%. Also, items returned after 30 days are subject to a higher restocking fee or may not be returnable at all. We will let you know our decision when we respond to your request.

Your reorder must be placed prior to your credit being processed. If you wish to reorder right away, reference will be made to your return on your reorder to ensure that you receive the lower restocking fee. If you need to apply your credit to you reorder, you can do so, but we will need to receive the product and/or credit for the product before doing so.

If you return a product, reorder, and then return the reordered the 2nd product, you will be assessed a 30% restocking fee for the return of the reorder.

In the past we have shipped products over and over again until our customers found something they liked. We do not ship "trial" products; we choose not to operate this way.

There is substantial cost in processing orders and shipping products. There is also cost in returning products; messages must be answered, RGA’s issued, products received and restocked, paperwork processed and mailed, etc. For this reason, we adhere strictly to our Return Policy to keep those rare customers from "trying" and "trying" products.